Archive for the E-mail Category

Happy April Fool’s day!

Posted in E-mail, Humor, Internet with tags , , , , , on April 1, 2016 by Sirusdark

Today is prank day! :D

What did you do? Which prank made you laugh most?

I know one didn’t: Google’s Mic Drop Gmail feature: It could’ve been just a prank feature, but some people at Google thought a good idea to ACTUALLY implement it.

That Mic Drop send button featured did 2 things: it added the famous Minion Mic Drop animated GIF in the e-mail and prevented ALL REPLIES from going in the inbox. People sent important e-mails using this feature; some even reported their regular send button became a Mic Drop reply. Yeah. It backfired big time.

If you’ve been spared and didn’t get to see it in action, check out Google’s official blog : https://goo.gl/ukatBL

https://www.google.ca/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png

Enjoy!

Sirus

References
-https://gmail.googleblog.com/2016/03/introducing-gmail-mic-drop.html
-http://www.theguardian.com/technology/2016/apr/01/google-disables-april-fools-joke-gmail-mic-drop
-https://goo.gl/

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Outlook How-to – Forwarding e-mails AND attached files

Posted in E-mail, How to with tags , , on October 5, 2015 by Sirusdark

Hello readers!

Today’s tip will be very useful for all of you users of the popular e-mail manager Outlook. I noticed that when forwarding e-mails that had attached files, they were NOT parsed along. Pretty frustrating. After changing some crappy default settings, it now works!

Here’s how:

Start Outlook > go in FILE > Options > Trust Center > Trust Center Settings > Attachment Handling > in the section “Reply with Changes” check the box “Add properties to attachments to enable Reply with Changes“.

Enjoy!

Sirus

Blizzard Overwatch Tracer Statue Pre-order follow-up – Business Best-Practice Example

Posted in E-mail, Methods with tags , , , , , , , on February 8, 2015 by Sirusdark

Hello dear readers and followers!

Last Friday I received a follow-up e-mail on a pre-order of mine and felt like writing about it because it’s a nice example of a well crafted e-mail. It also demonstrates how to properly communicate with customers; good communication is EVERYTHING in business and it’s key to success. (and for oh, so many other life’s aspects…)

Here’s the follow-up message I received for my pre-order:

Blizzard Order *********

“Cheers, love!  The cavalry’s here!”

Greetings Sirus ****,

You may have noticed a recent authorization attempt from Blizzard Entertainment on your credit card. This authorization occurred because the current pre-order period for Tracer has ended and we’ve started to prepare for the next stage of the process.  Please be aware that this authorization is only a temporary hold of funds to authenticate your purchase.  You are not being charged at this time.

The Tracer statue is expected to ship in the second quarter of 2015.

Regards,

Blizzard Gear Store Team

Scalpel Please…

Although the e-mail is short, EVERYTHING’S there. Let’s see in detail why it’s a great example to follow:

Numbers

Using an order number or a reference number (aka ticket number), gives both parties the ultimate information: a unique number that refers to a specific interaction between them. I love those.

Humor

The funny quote at the beginning is a very clever way to introduce the purpose of the message (subject). Just like an inside joke, only the recipient knows what it’s about. Anyone familiar with Blizzard’s products knows the e-mail is about Tracer, a game character from Blizzard’s upcoming title Overwatch, as the quote is from her. It creates a deeper intimate connection for something very process-oriented. A nice touch.

Content

Then, the user is politely greeted and the message clearly explains what’s going on: they simply checked the validity of my credit card so that when it’s time to charge for the product, it’ll work. Fine by me! For the control freaks out there, they even explained that it’s NOT a charge. Twice… Hum… no. Make it three.

Using quarters, bubble gum not included

Finally, a time frame is given. In the world of pre-orders, dates are a rare commodity. Using quarters instead of precise dates is also very clever: it tells the customer approximately when to expect the product, and at the same time, gives the company a 3 months grace period to deliver. Smart, huh? I’ll definitely use that for my big quotes!

Conclusion

For good communication (or a radio hit), repetition is essential, even critical. Reiterating the origin of the message in the signature is a good idea. In this case, the Blizzard Gear Store.

Voilà! Just a little example of how to build a clear concise follow-up message.

For those wondering who’s “Tracer” and what this pre-order is all about, here, some pictures.

Enjoy!

overwatch-tracer-04overwatch-tracer-03overwatch-tracer-02overwatch-tracer-01

TIME SENSITIVE BONUS!!

Though they said the pre-order period has “ended“, that “Add to Cart” button still looks pretty darn workin’! :D
pre-order_tracer
Last chance for collectors! Check it out!

Sirus
sirusdark.ca

References
-http://us.blizzard.com/
-http://us.battle.net/overwatch/en/
-http://gear.blizzard.com/index.php/default/collectibles/overwatch-tracer-statue.html

E-mail ALIAS – A quick how-to

Posted in E-mail, Internet with tags , , , on September 2, 2014 by Sirusdark

Hello again fellow following followers!

As promised in my previous post (august 23), here’s a quick how-to for using e-mail Alias.

Whut?

First, what’s an alias? Well, just like the word means, it’s to be used as “another name”. The other name is usually desired when an e-mail account’s names is too crappy or simply too long/complex to remember. Ex.: An e-mail could look something like this: armando.ronaldo-di-caprio_mechette-ahrryato@companyname.de. With an alias, it could become something a lot easier to remember and to write down: a.ronaldo@companyname.de.

A very common use (which used to be advertised as such back then) is to change that e-mail name you created while in sixth grade. (Ex.: super_fire-skater1994@hotmail.com) Why change? You may (or not) realized later on that you just can’t use this e-mail on your CV because frankly, it ain’t professional. So, instead of creating a new account, you simply create an alias; john.armando@outlook.com. No new e-mail account and no new login to remember!

How?

Microsoft, Yahoo! or any decent e-mail provider should/must support the creation of alias. Note that weirdly enough, Google’s Gmail does NOT; you’ll need a new account altogether on that platform or use their “notes” system… which defies the very purpose of alias.

Here are Microsoft’s and Yahoo!’s alias creation instructions:

Microsoft Outlook.com (Live, Hotmail, etc.) alias creation

Yahoo! mail alias creation

Enjoy!

Sirus
sirusdark.ca

References
-http://windows.microsoft.com/en-CA/windows/outlook/add-alias-account
-https://help.yahoo.com/kb/yahoo-business-mail/alias-sln17350.html
-https://support.google.com/mail/answer/12096?hl=en