Archive for E-mail

Outlook How-to – Forwarding e-mails AND attached files

Posted in E-mail, How to with tags , , on October 5, 2015 by Sirusdark

Hello readers!

Today’s tip will be very useful for all of you users of the popular e-mail manager Outlook. I noticed that when forwarding e-mails that had attached files, they were NOT parsed along. Pretty frustrating. After changing some crappy default settings, it now works!

Here’s how:

Start Outlook > go in FILE > Options > Trust Center > Trust Center Settings > Attachment Handling > in the section “Reply with Changes” check the box “Add properties to attachments to enable Reply with Changes“.

Enjoy!

Sirus

Advertisements

Blizzard Overwatch Tracer Statue Pre-order follow-up – Business Best-Practice Example

Posted in E-mail, Methods with tags , , , , , , , on February 8, 2015 by Sirusdark

Hello dear readers and followers!

Last Friday I received a follow-up e-mail on a pre-order of mine and felt like writing about it because it’s a nice example of a well crafted e-mail. It also demonstrates how to properly communicate with customers; good communication is EVERYTHING in business and it’s key to success. (and for oh, so many other life’s aspects…)

Here’s the follow-up message I received for my pre-order:

Blizzard Order *********

“Cheers, love!  The cavalry’s here!”

Greetings Sirus ****,

You may have noticed a recent authorization attempt from Blizzard Entertainment on your credit card. This authorization occurred because the current pre-order period for Tracer has ended and we’ve started to prepare for the next stage of the process.  Please be aware that this authorization is only a temporary hold of funds to authenticate your purchase.  You are not being charged at this time.

The Tracer statue is expected to ship in the second quarter of 2015.

Regards,

Blizzard Gear Store Team

Scalpel Please…

Although the e-mail is short, EVERYTHING’S there. Let’s see in detail why it’s a great example to follow:

Numbers

Using an order number or a reference number (aka ticket number), gives both parties the ultimate information: a unique number that refers to a specific interaction between them. I love those.

Humor

The funny quote at the beginning is a very clever way to introduce the purpose of the message (subject). Just like an inside joke, only the recipient knows what it’s about. Anyone familiar with Blizzard’s products knows the e-mail is about Tracer, a game character from Blizzard’s upcoming title Overwatch, as the quote is from her. It creates a deeper intimate connection for something very process-oriented. A nice touch.

Content

Then, the user is politely greeted and the message clearly explains what’s going on: they simply checked the validity of my credit card so that when it’s time to charge for the product, it’ll work. Fine by me! For the control freaks out there, they even explained that it’s NOT a charge. Twice… Hum… no. Make it three.

Using quarters, bubble gum not included

Finally, a time frame is given. In the world of pre-orders, dates are a rare commodity. Using quarters instead of precise dates is also very clever: it tells the customer approximately when to expect the product, and at the same time, gives the company a 3 months grace period to deliver. Smart, huh? I’ll definitely use that for my big quotes!

Conclusion

For good communication (or a radio hit), repetition is essential, even critical. Reiterating the origin of the message in the signature is a good idea. In this case, the Blizzard Gear Store.

Voilà! Just a little example of how to build a clear concise follow-up message.

For those wondering who’s “Tracer” and what this pre-order is all about, here, some pictures.

Enjoy!

overwatch-tracer-04overwatch-tracer-03overwatch-tracer-02overwatch-tracer-01

TIME SENSITIVE BONUS!!

Though they said the pre-order period has “ended“, that “Add to Cart” button still looks pretty darn workin’! :D
pre-order_tracer
Last chance for collectors! Check it out!

Sirus
sirusdark.ca

References
-http://us.blizzard.com/
-http://us.battle.net/overwatch/en/
-http://gear.blizzard.com/index.php/default/collectibles/overwatch-tracer-statue.html

Why you need free e-mail accounts – Outlook.com, Gmail…

Posted in Free, Internet with tags , , , , , , on August 23, 2014 by Sirusdark

[ This post has a FREE BONUS ]

Internet Service Providers (aka ISP) often bundle in their services offering e-mail addresses. But there’s a big problem: if you ever switch provider or stop paying, you’re doomed. I made a couple of phone calls and spoke with some well known Canadian ISP’s customer service and they all told me the same thing: if you change provider, you can’t keep the provided e-mail address. Some may offer you to keep it, but for a fee.

Freedom is free

A free e-mail account on the contrary, is free, it offers the same functionality, long term stability and a LOT more benefits.

With a free e-mail account, mainly you can choose any ISP you want, change whenever you want, you’ll still have the same e-mail address. Move in another country? Not a problem; as long as you have Internet access, you’ll be good to go!

Be smart, start using a free e-mail account from providers like Microsoft (Hotmail, Outlook.com, Live), Google (Gmail) or Yahoo.

IMPORTANT NOTE

Free e-mails however usually have requirements: you usually must stay active. Ex.: Microsoft requires that you sign into your Microsoft account at least once every 270 days, Gmail possibly 9 month too, etc.  So anyone who uses e-mail normally will ipso facto meet the activity requirement anyway. What are you waiting for? Get a free e-mail today!

Yahoo!

I’m still waiting for an official answer from Yahoo!. Since their Terms of Use are quite ambiguous and incomplete about Account inactivity, I can’t recommend it, yet.

EDIT – August 26: Yahoo! Public Relations Manager, Public Policy’s representative replied to my e-mail. Stay tune for more info! :D

EDIT – September 17: I never heard again from Yahoo! since last time. Guess they don’t value much their users after all. Oh well.

Final word

If your e-mail doesn’t look professional (Ex.: whale_killer666@hotmail.com), don’t worry, you don’t have to change or create a new e-mail account. Stay tuned for an upcoming article on how to use e-mail alias!

Enjoy!

FREE BONUS

Blender LogoBlender is a free and open source 3D animation suite. It supports the entirety of the 3D pipeline – modeling, rigging, animation, simulation, rendering, compositing and motion tracking, even video editing and game creation!

Sirus
sirusdark.ca

References
-http://windows.microsoft.com/en-us/windows/microsoft-services-agreement ( Clearest services agreement ever )
-http://www.google.com/mail/help/intl/en/program_policies.html ( updated as of September 12, 2008 )
-https://www.google.com/settings/u/0/account/inactive ( Inactivity Account Manager )
-https://info.yahoo.com/legal/us/yahoo/utos/terms/ ( Section 15, (e) extended periods […] )

Outlook.com – Awesome new updates!

Posted in Internet with tags , , , , , on February 25, 2014 by Sirusdark

Outlook.com (or Hotmail.com, for the veterans) finally rolled out new updates today (February 25 2014).

The navigation is now a lot smoother, no more random reloads at login, when navigating or typing e-mails, no more waiting when clicking folders; everything is snappy and fast… Like it should have been in the first place. :D

I like to think it’s the ton of feedback I kept sending Microsoft every time something irritated me or didn’t work as intended. You’re all very welcome.

Enjoy!

Sirus
sirusdark.ca

Microsoft Outlook – Extract and save all embedded images

Posted in Software with tags , , , , on July 12, 2013 by Sirusdark

Sometimes, you may receive an e-mail that contains embedded images that you want to save. It’s easy to right-click an image and save the image. But backgrounds? That’s impossible…

Since it’s impossible, here’s how:

STEPS

1. Open Outlook (duh) then open the e-mail.

2. File -> Save as – > choose “HTML (*.htm, *.html)“, then save it anywhere you want.

It will create an html file (the e-mail) AND a folder with every images your e-mail had. Open that file and copy the image(s) you want! When you’re done, simply trash everything (your e-mail is still in Outlook, so don’t worry, it’s not even linked).

EXTRA

If the picture you’re looking isn’t in the folder, it means it’s on the web. Simply open the HTML in your browser (Firefox), open AdBlock, find the picture you want and save it!

Enjoy!

Sirus
sirusdark.ca